House Clearance West Kensington Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance West Kensington provides house clearance and waste collection services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means House Clearance West Kensington, the provider of house clearance and waste collection services.

1.2 "Customer" means any individual, business, landlord, agent or organisation that requests or purchases services from the Company.

1.3 "Services" means any house clearance, rubbish removal, waste collection, bulky item removal, or related services supplied by the Company.

1.4 "Booking" means a request by the Customer for the provision of Services, whether made by telephone, email, online form or in writing, and accepted by the Company.

1.5 "Waste" means any items, materials, furniture, appliances, or other goods to be removed and disposed of, recycled, or reused by the Company.

1.6 "Site" means the property or location where the Services are to be provided.

2. Scope of Services

2.1 The Company provides house clearance and waste collection services, including partial and full property clearances, removal of unwanted items, and lawful transport of waste from the Site.

2.2 The exact scope of the Services will be agreed at the time of Booking, based on the information provided by the Customer. The Company may amend its quotation or charges if the volume, weight or nature of Waste at the Site differs from that described at the time of Booking.

2.3 The Company does not undertake specialist removal of hazardous materials such as asbestos, chemicals, clinical waste, gas cylinders, or any items requiring specialist licences, unless expressly agreed in writing.

2.4 The Company reserves the right to decline or suspend Services where carrying out the work would, in the Company’s reasonable opinion, pose a health and safety risk, be unlawful, or be impracticable.

3. Booking Process

3.1 Bookings can be made by telephone or by written communication. The Customer must provide accurate information about the type and quantity of Waste, access to the Site, parking arrangements, and any relevant restrictions or conditions.

3.2 The Company may offer an estimated quotation based on the description provided by the Customer, photographs submitted, or an initial visit to the Site. Any quotation is an estimate only and is subject to change if the actual volume or nature of the Waste is different.

3.3 A Booking is confirmed only when the Company has accepted it and provided confirmation to the Customer, which may be sent by email, text message, or verbally over the phone. The Company is not obliged to accept any Booking.

3.4 The Customer must ensure that a responsible adult is present at the Site at the agreed time to grant access and confirm the items to be removed, unless otherwise agreed in advance.

3.5 The Company may need to amend the date or time of a Booking due to operational reasons. In such cases, the Company will give the Customer as much notice as reasonably practicable and offer an alternative appointment.

4. Pricing and Quotations

4.1 Prices are generally based on volume, weight, time on Site, access, labour required, and any additional disposal charges. The Company will explain the basis of its charges at the time of Booking or quotation.

4.2 Any quotation provided before attendance is an estimate only and is not binding until the Waste has been inspected at the Site. The Company will confirm the final price before commencing work. If the Customer does not accept the revised price, the Company reserves the right to cancel the Booking or charge a call-out fee to cover costs incurred.

4.3 All prices are quoted in pounds sterling and may be subject to applicable taxes or charges as required by law. The Company will inform the Customer if taxes or other statutory charges apply.

4.4 Additional charges may apply for restricted access, excessive carrying distances, unplanned additional Waste, or where waiting time occurs due to delays caused by the Customer.

5. Payments

5.1 Payment terms will be confirmed at the time of Booking. Unless otherwise agreed in writing, payment is due upon completion of the Services on the day of clearance.

5.2 The Company accepts payment by cash, bank transfer, or card where available. The accepted methods may vary and will be confirmed during the Booking process.

5.3 For business Customers or account holders, the Company may agree alternative payment terms, such as payment within a specified number of days from the date of invoice. Failure to pay within the agreed period may result in the suspension of further Services and the application of late payment charges.

5.4 If the Customer fails to pay any sum due, the Company may charge interest on the overdue amount at the statutory rate and recover all reasonable costs incurred in recovering the debt.

6. Cancellations and Amendments

6.1 The Customer may cancel or reschedule a Booking by giving the Company as much notice as possible. Cancellations or changes must be communicated directly to the Company by telephone or in writing.

6.2 The Company may apply a cancellation charge where the Customer cancels with short notice. If cancellation occurs less than 24 hours before the scheduled appointment time, the Company reserves the right to charge a reasonable fee to cover administration, travel, and lost time.

6.3 If the Customer is not present at the Site at the agreed time and has not made prior arrangements, the Company may treat the Booking as cancelled and charge a call-out fee.

6.4 The Company reserves the right to cancel or postpone a Booking at any time due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, the Company will offer an alternative date or a refund of any advance payment received.

7. Access to the Site

7.1 The Customer is responsible for providing safe and reasonable access to the Site, including necessary keys, entry codes, or permissions. Where access is restricted by building management, neighbours or other third parties, the Customer must arrange suitable access before the Company arrives.

7.2 The Customer must ensure that parking is available as close as reasonably practicable to the Site. Any parking charges, permits, or penalties reasonably incurred by the Company in connection with the Booking may be charged to the Customer.

7.3 If the Company cannot gain access to the Site or reasonably perform the Services due to access problems, the Company may charge a call-out fee and, if agreed, reschedule the appointment at additional cost.

8. Waste Ownership and Title

8.1 Once items have been removed from the Site by the Company, they become the property of the Company, unless otherwise agreed in advance.

8.2 The Company reserves the right to reuse, resell, recycle, or lawfully dispose of items removed, at its discretion, in accordance with applicable waste regulations.

8.3 The Customer warrants that they have full authority to request the removal of all items included in the Booking and that no items are taken without the consent of the legal owner.

9. Waste Regulations and Environmental Compliance

9.1 The Company operates in accordance with applicable waste management legislation and regulations in the United Kingdom, including requirements relating to waste carrier registration and duty of care.

9.2 The Company will transport and dispose of Waste only at licensed or approved facilities and will seek to recycle or recover materials wherever reasonably practicable.

9.3 The Customer must not request the Company to remove or dispose of any illegal items or materials prohibited by law. The Company may refuse to handle such items and may report any unlawful activity to the appropriate authorities where required.

9.4 The Customer acknowledges that certain items, such as fridges, freezers, electrical equipment or mattresses, may incur additional disposal charges due to regulatory or environmental requirements. These charges will be communicated to the Customer as part of the quotation or before completion of the work.

10. Customer Obligations

10.1 The Customer must provide accurate information at the time of Booking and notify the Company of any changes that may affect the Services.

10.2 The Customer must ensure that any items which are not to be removed are clearly indicated and separated where possible. The Company will not be liable for removing items that the Customer failed to identify as items to remain.

10.3 The Customer is responsible for securing valuables, important documents, and personal items prior to the arrival of the Company. The Company does not accept responsibility for loss of such items unless caused by the negligence of the Company.

11. Liability and Limitations

11.1 The Company will exercise reasonable care and skill in providing the Services. However, the Customer acknowledges that minor scuffs or marks to walls, floors, or door frames may occur during the removal of bulky items, particularly in confined spaces, and the Company shall not be liable for such minor cosmetic damage.

11.2 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the value of the Services provided under the relevant Booking, except where such limitation is not permitted by law.

11.3 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

11.4 The Company shall not be liable for any indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity, arising from the performance or non-performance of the Services.

11.5 The Customer must notify the Company in writing of any claim or complaint relating to the Services within 7 days of completion of the work, providing reasonable details and evidence. The Company will investigate and respond as soon as reasonably practicable.

12. Insurance

12.1 The Company maintains appropriate insurance cover in connection with its Services, including public liability insurance, as required by law and industry practice.

12.2 Details of the Company’s insurance coverage can be made available to the Customer upon reasonable request.

13. Delays and Events Beyond Control

13.1 The Company is not responsible for delays or failure to perform the Services where such delays or failure result from events beyond its reasonable control, including but not limited to extreme weather, traffic incidents, vehicle breakdowns, strikes, accidents, or actions of third parties.

13.2 In the event of such delays, the Company will use reasonable efforts to contact the Customer and rearrange the Booking at a mutually convenient time.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data provided by the Customer for the purpose of managing Bookings, providing Services, processing payments, and complying with legal obligations.

14.2 The Company will take reasonable steps to protect personal data and will not sell or share such data with third parties except where necessary to deliver the Services, process payments, or meet legal requirements.

15. Complaints

15.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied for any reason, they should raise the issue with the Company as soon as possible.

15.2 The Company will investigate complaints promptly and seek to resolve any issues in a fair and reasonable manner.

16. Variation of Terms

16.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise notified to the Customer and will apply to future Bookings.

16.2 The Terms and Conditions in force at the time of Booking will apply to that Booking unless otherwise agreed in writing.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Entire Agreement

19.1 These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the provision of Services.

19.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions.